Order Cancellation
You may request to cancel your order before it has been processed or shipped.
Before Shipment
Orders may be cancelled without additional charges if they have not entered the packing or shipping process.
After Shipment
Once an order has been shipped, it cannot be cancelled.
If eligible, you may request a return after receiving the order in accordance with our Return & Refund Policy.
Custom Products
Orders containing customized, personalized, or made-to-order products cannot be cancelled once production has begun.
How to Cancel
To request an order cancellation, please contact us as soon as possible with your:
- Order Number
- Full Name
- Email Address
Cancellation requests are subject to approval based on the current order status.
Contact
Email: support@atmosuae.com