Free shipping USA, UK, Canada, New Zealand & Denmark orders over AED 650. | Free Tester with each order. | Free shipping UAE orders over AED 100. | Free shipping KSA orders over AED 250. | Other GCC orders over AED 400.

Return and Refund

Customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return policy below.

Eligibility

Returns are accepted only if:

  • The product is unused.
  • The product remains sealed in its original packaging.
  • The return request is submitted within 7 days of receiving your order.
  • The product is in resalable condition.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened perfumes
  • Used body mists
  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Product photos
  • Description of the issue

We will review your request and provide an appropriate resolution.

Refunds

Approved refunds will be processed to the original payment method.

Refund processing times depend on your payment provider and may take 5–10 business days after approval.

Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

Unless the product is defective or incorrectly supplied, return shipping costs are the responsibility of the customer.

Contact

Email: support@atmosuae.com

Disclaimer

The fragrances and perfume oils offered by Atmos – Refined. Refilled. Reimagined. are independently created and are inspired by the scent profiles of well-known designer fragrances. We are not affiliated with, endorsed by, sponsored by, or associated with any designer brand, manufacturer, or trademark owner. Any brand names, trademarks, or product names mentioned on our website are used solely for identification and comparison purposes to help customers understand the fragrance's scent character. All trademarks, logos, and copyrights remain the property of their respective owners. Atmos creates its own unique products and does not claim that any item is an original product of the referenced brands.